Last updated: September 2026
Bali Trip Advice is a private tour guide and driver service based in Bali, Indonesia, operated by Asna. Our website is balitripadvice.com.
When you use our contact form or reach out to us, we may collect:
If you use our on-site chat assistant, we also process the messages you send and any trip details you share in the chat. Separately, we collect anonymous, aggregated usage data through analytics (such as pages viewed, referrer, approximate region, device type, and interactions such as which buttons are clicked), which does not identify you personally.
We use your information to:
We do not sell or trade your personal information, and we do not pass your contact details to third parties for their marketing. Marketing tags loaded through Google Tag Manager may share pseudonymous usage data with Google and Meta, as described under Cookies below.
Our contact form is powered by Formspree. When you submit the form, your data is processed by Formspree and forwarded to us via email. Formspree's privacy policy can be found on their website.
Our website includes an AI chat assistant operated by Kadn.io. Messages you send are processed to answer your questions and help plan your trip, and may be handled by AI service providers and stored for a limited period to provide and improve the service. Please do not share sensitive personal information in the chat. When you are ready to book, the assistant hands you over to WhatsApp to continue with Asna directly.
Our own analytics (Umami, self-hosted) are privacy-friendly and cookieless: they do not use tracking cookies, do not follow you across other sites, and do not collect personal data. We may use essential cookies or local storage required for basic website functionality, including remembering your chat conversation.
This site also loads Google Tag Manager, a container managed by our marketing partner CloudTeam Digital. Through it, analytics and advertising tags from providers such as Google and Meta may be loaded, and those tags may set cookies to measure how the site is used and how well our promotions perform. Where the law requires it, these tags only run with your consent. Each provider's own privacy policy applies to the data they collect.
Our website uses the following third-party services:
Each of these services has their own privacy policies governing how they handle data.
We keep your contact information only for as long as needed to fulfil your enquiry and provide our services. Chat conversations are retained for a limited period, and analytics data is aggregate and anonymous. You can request deletion of your data at any time.
You have the right to:
If you have questions about this privacy policy or your data, please contact us: